Terms & Conditions
Changes to Terms and Policies：
Kicks-Crew.com accepts PayPal (Credit Card, Bank), Apple Pay, and Google Pay via Braintree Gateway.
Please check here (https://www.kickscrew.com/shipping-info) accordingly.
All the prices are listed in US currency.
Orders cannot be canceled once it has been dispatched.
A cancellation fee - 15% of the total payment (shipping included) will be charged for all cancellations.
Please message us on our website or send us an email at [email protected] for cancellation requests.
Returns will only be accepted within 7 days of the delivery date granted that the item(s) is in its original state and with the Kicks-Crew tags attached.
The buyer will be entitled to a partial refund once the item(s) are returned successfully. The initial delivery fee is non-refundable, and a restocking fee (15% of the total transaction payment) will be deducted from the transaction amount.
The buyer is responsible for all shipping fees and the return address will be provided after the exchange is confirmed by Kicks-Crew team.
Please contact our customer service team before returning any product.
*Return of products will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed. *
Size exchange is available under the condition that the item(s) is unused and still has the Kicks-Crew tags attached.
Request for size exchange can only be made within 7 days of the delivery date and subject to availability.
The reason for the exchange and the desired size should be stated when contacting our customer service team.
The buyer is responsible for all shipping fees (return & reship) and the return address will be provided after the exchange is confirmed by Kicks-Crew team.
Please contact our customer service team before returning any product.
*Return of products will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.*
Reasons for Unacceptable Returns/Exchange
Under the following circumstances, we will not be able to process your returns/exchange:
Products not meeting the criteria for “7-day Returns/Exchange ”.
Products that have been improperly used, including without limitation, having touched extremely damp objects, chemicals, gasoline, paint, detergent, solvent, or cooking oil, or having been overheated.
Products with loose threads or crackings due to external scratches by hard objects, or internal wear and tear.
Damaged products due to use for longer than service life.
Damaged products due to improper wash.
Products with color fading due to display.
Products with unclean appearance.
Non-Kicks Crew products (Product without KICKSCREW tag attached on the products).
1) Pre-order item purchased with/ without in-stock item(s)
Timelines for pre-order vary depending on the product. The official release date of pre-order items may vary. Further information can be provided on request.
If an in-stock item is purchased together, the buyer’s order will be shipped when all items become available.
2) In-stock item(s)
Processing times vary depending on how quickly the consignor/ supplier sends the item to us to be authenticated in our quality control center.
Once your item has successfully gone through the authentication process, you will receive tracking information for your purchase, this process usually takes 3-12 working days (excluding weekends or holidays),
however, most orders might be completed sooner if there are unforeseeable delays, the process can extend a few days if there are issues with the item requiring further inspection from our Quality Control team.
**Products and prices are subject to availability. In the event that the product is unavailable, the buyer will be informed, and a full refund of the item will be offered.
Customs taxes, import duties, or other customs-related fees might be involved and the charges are determined by the Customs office of the country of delivery. Any charges on a parcel must be paid by the person receiving the parcel and these charges cannot be refunded.
If the fees are applicable, they are not included in the transaction made and the person receiving the parcel will be billed directly by the courier in the designated country.
Kicks-Crew has no control over these charges as customs policies and import duties vary from country to country.
The buyer is encouraged to contact the local customs office for current charges prior to the purchase.
Deliveries are made by third-party carriers contracted by us. Please note that specific carriers may require a signature upon delivery.
After the package has passed over to the logistic party, the order will be considered a completed transaction. KicksCrew will not be responsible for package loss and package damage due to the courier’s mishandling. Kickscrew will assist customers in filing a claim with the courier but the compensation will be subjected to the courier’s determination.
Please also note that you are responsible for complying with all applicable laws and regulations of the country for which the Product(s) are destined. We will not be liable for any breach by you of any such laws.
Risk and Fraud Control
KicksCrew may ask for customer information when their payment info is involved with abnormal activities which may be related to scams or misuse of personal information. Please understand it is a process to protect the credit card owner and both sellers from frauds and scams. All of the information will only be used for identification purposes. If customers refuse to provide the required information, we are always open to ordering cancellation. KicksCrew also has the right to cancel any order without noticing the customer if we found the payment info is involved with abnormal activities.
While we have taken reasonable steps to depict Products as accurately as possible through the photographs and other images featured on the Site, the detailing (such as color, pattern, and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it. Any information on the Site regarding the sizing of Products is included as a guide only. If you are in any doubt as to the size of any Product you require, we recommend that you contact us prior to placing an order (see Contacting us).
Except for any liability that, by law, may not be limited or excluded in no event shall we be liable to you for any losses and any liability we do have for losses you suffer arising from any order shall not exceed the purchase price of the relevant Product(s) and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under any order that is caused by events outside our reasonable control.
KicksCrew reserves the right, in its sole discretion, to terminate your use of the Site and any rights provided to you under these terms at any time, without notice, and accordingly deny you access to the Site for any or no reason in its sole discretion. Upon termination, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials.
To provide you services and the Website, including to allow you to order and receive products using our Website, administer your account, allow you to use our consignment portal and pay you for your items that are sold, and to optimize your experience we need to use the information that we collect in a number of different ways.
We also use the information for marketing and advertising purposes. Where you have told us you would like to receive marketing communications or when you have made a purchase using our services, we and our partners will use your personal information (including your name, email address, and address) to occasionally send you updates, news, and offers via email, post, or other forms of media. We may use your information (including supplemental information received from partners that we append to our existing customer information as described below), to tailor these messages to you. You may unsubscribe from email marketing communications by modifying your preferences in your account’s profile management section, or by following the opt-out instructions in the promotional emails we send you.
We may also carry out research, analysis, and surveys on your use of our Website, and views. We may keep tracking your spending on our Website to see if you can benefit from any loyalty programs we may offer from time to time. Finally, we use your information to confirm your identity and perform credit checks or anti-fraud checks, in order to ensure your, and our, financial security.
Please scroll down to find out the detailed purposes for which we collect your information, and what specific information is collected:
- To register and manage your account on our Website, we may collect your name, email, password, and other additional details you may wish to add to your account, like phone number, addresses, and gender.
- To fulfill the orders you make through our website, we collect your name, addresses, phone number, Order details, like the products you are buying, the size, and the price.
- To collect payment from you we collect your payment information, which comprises the credit/debit card’s number, holder’s name, and CCV – we do not store them and only transfer them to our authorized payment providers.
- To pay you for any item sold via the consignor portal we collect your bank details and other required financial information.
- To provide you with our customer services (including helping you to solve any issue you have with our services, or any consignation query, updating you about any change to our terms of service, or contacting you to know how was your experience with us) we collect your name, email, password, and addresses and your contact history with us (including possibly phone records of our conversations).
- To monitor the quality of our customer services, we collect your name, email, password and addresses, and your contact history with us.
- To administer, maintain and optimize our Website and our services, we collect your device information(such as your device IP address and device type), Cookie identifiers, and browsing information.
- To perform fraud and credit checks and if we can do business with you, we collect your name; email; addresses; credit/debit card details; browsing history; purchase history; date of birth; gender; device information (such as IP address and device type), any government identifiers (like driver’s license or ID cards) and any publicly available information (like social media profiles or news.
- To send you marketing communications and personalized offers, we collect your Name; Email; Phone Number; Addresses; Date of Birth; Purchase history; Browsing history and behavior; Device information; Shopping preferences; Cookie identifiers; Internal identifiers; Country.
Analysis of your behavior and purchases in our Website, we collect your Name Email; Phone Number; Addresses; Date of Birth; Purchase history; Browsing history and behavior; Device Information; Shopping preferences; Nickname; Cookie identifiers; Internal identifiers; Country; purchase and sale history.
Carry on research, analysis, inquiries, and surveys on your use of our website, we collect your Name; Addresses; Email; Device information, demographic information (including gender, country of residence, and household income), and content of survey responses.
Advertising and retarget advert.
The terms & conditions and payments of KICKS-CREW COMPANY LIMITED are governed by the laws of Hong Kong.