Terms and Conditions
KICKS CREW reserves the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements, and changes in our system's capabilities, or for any other reasons at our sole discretion.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the shipment confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions).
BY ACCESSING OR USING THE SERVICE, YOU AGREE THAT YOU HAVE READ, UNDERSTAND, AND ARE BOUND BY THE TERMS AND CONDITIONS SET FORTH HEREIN. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE OR ACCESS THE SERVICE.
PAYMENT METHOD
We currently accept the following payment methods: Visa, Mastercard, American Express, Discover, JCB, Diners Club, and PayPal. We also offer flexible payment options for US-based customers via Klarna.
KLARNA
Klarna has a focus on creating the best shopping experience in the world, believing payments are so much more than just a way to send money. That’s why Klarna payment methods give you more time, control, and joy so you can focus on the things you love. To learn more about Klarna, visit: https://www.klarna.com/us/what-is-klarna.
Pricing
KICKS CREW is a platform, and prices are subject to change. The final price will be calculated at checkout.
We currently do not have a Best Price Guarantee or Price Matching policy.
Order
The maximum order quantity is 1 unit per order as items may come from different suppliers.
All orders are subject to availability, and items in your shopping cart are not reserved. To complete the purchase online, you must provide your real and full name, phone number, email address, and other requested information.
We reserve the right to cancel your orders for the following reasons:
→ The product is not available/in stock.
→ Your billing information is not correct or not verifiable.
→ Your order is flagged by our security systems as unusual or susceptible to fraud.
→ Your payment was not received within 7 days after the order was placed.
→ There was an error in the price displayed on the site.
→ We could not deliver to the address you provided.
→ Events beyond our control (see below).
→ In the event of misspelling, pricing, or other errors or mistakes on KICKS CREW.
Order details cannot be amended after the order is placed; however, customers may cancel by contacting us before the order is shipped. Our customer service team will then request the cancellation of your order. Please note that the cancellation request is not 100% guaranteed.
If your cancellation request is approved, we will notify you via email, and a 25% cancellation fee will be applied to the product price.
If cancellation is not possible, your order will proceed as usual.
Process Time
Order processing times may vary depending on size selection, seller fulfillment, and our quality control team. Tracking numbers are typically provided within 7-10 business days.
Cancellations
Please be advised that cancellation requests are not guaranteed to be approved, depending on the status of the order. Additionally, a cancellation fee of 25% of the product price will be applied to all cancellations. Please visit CONTACT US for a cancellation request.
Return
Returns are accepted within 7 days of the delivery date, provided that the item(s) are in their original condition, including the shoe box, and with the KICKS CREW tags still attached.
→ The buyer will be entitled to a partial refund once the item(s) are returned successfully.
→ The initial shipping fee is non-refundable, and a restocking fee (15% of the total amount) will be deducted from the refund amount.
→ The buyer is responsible for all shipping fees and the return address will be provided upon return confirmation by our team.
Once you have agreed to return the product under our return policy, further amendments will not be accepted.
We strongly advise all customers to record their entire unboxing process to serve as a reference point for any potential issues with the received product. Kindly document the entire unboxing process, commencing from the initial stages prior to unsealing the outer packaging.
Please CONTACT US before returning any product.
Size Exchange
Size exchange is available when the item(s) is in its original condition (including the shoe box), unused, and still has the KICKS CREW tags attached. Each order is eligible for a one-time exchange.
Requests for size exchange can only be made within 7 days of the delivery date and are subject to availability.
The reason for the exchange and the desired size are required when contacting us.
Customers are responsible for all shipping costs, including return and reshipment fees, as well as any applicable sales tax and charges, such as price differences between sizes. Please note that the initial shipping fee is non-refundable. The return address will be provided once the exchange is confirmed by our team.
We strongly advise all customers to record their entire unboxing process to serve as a reference point for any potential issues with the received product. Kindly document the entire unboxing process, starting from the initial stages before unsealing the outer packaging.
Please CONTACT US before returning any product.
Reasons For Unacceptable Return or Exchange
Under the following circumstances, we will not be able to process your returns/exchange:
→ Products not meeting the criteria for “7-day Returns/Exchange.”
→ Products that have been improperly used, including without limitation, having touched extremely damp objects, chemicals, gasoline, paint, detergent, solvent, or cooking oil, or having been overheated.
→ Products with loose threads or cracks due to external scratches by hard objects, or internal wear and tear.
→ Products with color fading due to display.
→ Products with an unclean appearance.
→ Non KICKS CREW products (Product without KICKS CREW Quality Control tag attached).
→ Products that are on Sale or Products in campaign activities, defect & quality issue items excluded.
*Please be aware that the shoebox is considered an essential part of the product.
If there are any signs of damage on the outer packaging or on any products (including any accessories or parts) at the time of delivery, please contact us for assistance.
We strongly advise all customers to record their entire unboxing process to serve as a reference point for any potential issues with the received product. Kindly document the entire unboxing process, commencing from the initial stages prior to unsealing the outer packaging.
Sales Tax
Shipping to Australia and the United States: Sales tax is included in the final price, but customers are still responsible for import duties if applicable.
For Australia and United States orders, please refer to our Shipping Info page for more sales tax information.
Import Duty
We ship to most countries on a DDU (Delivery Duty Unpaid) basis. This means that the prices displayed on the site are exclusive of all taxes and duties, and customers will be responsible for those charges.
Your order may be subject to import duties and taxes levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Contact your local customs office for further information before placing your order.
Additionally, you must comply with all applicable laws and regulations of the country to which the products are destined. We will not be liable for any breach of such laws.
Sales tax and Customs Duties are non-refundable.
Delivery
Shipping addresses cannot be changed after the order has been placed or dispatched.
Deliveries are made by third-party carriers contracted by us. Please note that specific carriers may require a signature upon delivery. All delivery times are estimates and are not guaranteed. Shipments may be affected by weather-related delays, carrier limitations, or other events outside of our control.
After the package has been handed over to the logistic party, the order will be considered a completed transaction. KICKS CREW will not be responsible for package loss or damage due to the courier’s mishandling. We will assist customers in filing a claim with the courier, but compensation will be subject to the courier’s determination.
Please also note that you are responsible for complying with all applicable laws and regulations of the country to which the product(s) are destined. We will not be liable for any breach of such laws.
Shipping is non-refundable for all forms of delivery failure. If your order cannot be delivered, it may be discarded by the local customs or returned to us. Surcharges will apply, and if the shipment is returned to us, we'll issue a refund according to our return policy and deduct all return surcharges, taxes, and duties incurred.
Risk and Fraud Control
We may request customer information if there are any abnormalities related to payment information that may indicate scams or misuse. This process is intended to protect both the credit card owner and sellers from fraud. All information provided will be used solely for identification purposes. If customers refuse to provide the requested information, KICKS CREW reserves the right to cancel the order. Additionally, KICKS CREW has the right to cancel any order without prior notice if we detect abnormal payment activities.
Product Information
We have taken reasonable steps to depict products as accurately as possible. However, please note that product appearance may vary due to photographic lighting or monitor settings. If you have any doubts about the size of a product you require, we recommend that you contact us before placing an order.
Account Deactivation
All account deletions are permanent. Once your account has been successfully deleted, you will lose access to all information, products, and services associated with it.
Please note that you cannot deactivate your account if you have any pending orders with us.
Liability Limitation
Our liability for any losses you suffer arising from any order is limited to the purchase price of the relevant product(s). We are only responsible for losses that were reasonably foreseeable at the time your order was accepted. Foreseeable losses are those that could be contemplated by both you and us at the time of order acceptance. We will not be liable for any failure or delay in performance caused by events outside of our reasonable control.
Discount and Voucher
→ All offer codes are applied to the value of the order, excluding shipping fees, and are subject to our Shipping Info.
→ The offer code must be entered in the Voucher Code field on the checkout page during the order process.
→ Coupon codes cannot be combined and only one code can be applied per order. Experience Days are excluded from offers unless stated otherwise.
→ Price-reduced items (displaying a 'Was' and 'Now' price) are also excluded from voucher offers.
→ In the event of a product return, the refund will be according to the value of the original purchase, i.e., with the applied discount, not at the RRP of the item.
→ In the event of a product exchange (exchange in size), the currency or potential price difference will be according to the value of the item(s) at the time of the transaction, i.e., with the discount applied. Please note that the discount will not be eligible for the new size/replacement order.
→ Discount codes and vouchers are not applicable to shipping fees.
→ Any price difference or remaining amount of the discount and voucher code used in the purchase is non-refundable.
→ KICKS CREW reserves the right to vary or discontinue the Discount Voucher code at any time without notice.
Gift Card
→ All Gift Card codes apply to the total payment of the order, including shipping fees.
→ If the amount of payment is lower than the gift card value, the remaining balance can be used for future purchases.
→ Invalid or unidentifiable Gift Card codes will not be redeemed.
→ The value of Gift Cards is NOT convertible into cash.
→ The value on the Gift Card does not expire. No fees apply.
→ Neither KICKS CREW nor the issuer of the Gift Card is responsible for any lost or stolen Gift Card or use without your permission. Keep the Gift Card safe and do not share it; it is valuable and can be redeemed by anyone who finds it.
→ The Gift Card may be used to make purchases only up to the available balance on the Gift Card. Additional payment will be required if the product price exceeds the Gift Card value. Some items may not be available for purchase. You agree that we are not responsible if you do not have enough funds on your Gift Card to complete a transaction.
→ Please note that Gift Cards are NOT for resale.
→ In case of cancellation or refund on an order paid with a Gift Card, the amount paid via the Gift Card will be refunded first, and any remaining refund amount will be processed in cash, according to the original payment method. Please note that any unused portion of the Gift Card will remain available for future use.
→ We reserve the right to correct the Gift Card balance if we believe that a clerical, billing, or accounting error has occurred. We may also deactivate, cancel, or suspend any Gift Card and freeze any associated funds if we suspect fraud, unlawful activity, or improper use. You agree that you will not use a revoked Gift Card.
→ KICKS CREW reserves the right to vary or discontinue the Gift Card code at any time without notice.
International Transaction Fee
Certain banks and payment gateways may impose additional charges for currency conversion rates or foreign purchase fees when processing transactions. KICKS CREW is not responsible for any such fees incurred. These charges are determined solely by your bank or payment provider, and KICKS CREW has no control over them. If you have any inquiries or concerns regarding these additional charges, please contact your respective bank or payment solution company directly for further information.
Termination
KICKS CREW reserves the right, in its sole discretion, to terminate your use of the Site and any rights provided to you under these terms at any time, without notice, and accordingly deny you access to the Site for any or no reason in its sole discretion. Upon termination, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials.
Governing Law
The terms & conditions and payments of KICKS CREW LLC are governed by the laws of the USA.
Company Address: 14 W Hawthorne Ave, VALLEY STREAM, New York 11580, United States
