Terms and Conditions

We offer a wide range of payment options to ensure a seamless shopping experience. Currently, KICKS CREW accepts the following payment methods: • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club, Union Pay • Digital Wallets: Google Pay, Apple Pay, Cash App Pay, PayPal • Installment Payments: Affirm, Afterpay, Klarna (available for US-based customers) Payment options may vary depending on your location, and specific terms and conditions may apply to each payment provider.

Klarna offers flexible payment methods, such as Buy Now and Pay Later, giving you more control over how and when you pay. You must be a resident of the United States or its territories and at least 18 years old, or of legal age in your state of residence, to use Klarna’s services. During checkout, you’ll be redirected to Klarna to select a payment option. Klarna may perform a soft credit check, which will not affect your credit score. For more information, visit: Klarna's website

KICKS CREW operates as a platform, and therefore, prices are subject to periodic adjustments. The final price, including any applicable taxes and shipping fees, will be confirmed at checkout. Please note that product prices may vary based on factors such as supplier costs, currency exchange rates, and market conditions. While we strive to maintain accurate and competitive pricing, occasional discrepancies may occur. We currently do not offer a Best Price Guarantee or Price Matching policy.

We have taken reasonable measures to represent products as accurately as possible. However, please note that product appearance may vary due to factors such as photographic lighting sources, monitor resolution, or related device settings. If you have any concerns regarding the size, color, appearance, or model number of a product, we recommend contacting us before placing an order.

The maximum order quantity is 1 unit per order, as items may come from different suppliers. All orders are subject to availability, and items in your shopping cart are not reserved until checkout is completed. To place an order, you must provide accurate information, including your full name, phone number, email address, and any other required details. We reserve the right to cancel your order for the following reasons: • The product is not available/in stock • Incorrect or unverifiable billing information • Security concerns or suspected fraud • Payment not received within 7 days • Pricing errors on the site • Delivery issues with the provided address • Events beyond our control Once an order is placed, details cannot be amended, but you may request a cancellation before shipment. Cancellation requests are not guaranteed, and a 25% cancellation fee will apply if approved. If cancellation is not possible, your order will proceed as usual.

• All offered codes are applied to the value of the order (product price), excluding delivery costs, and are subject to our shipping information. • The offered code must be entered in the Voucher Code field on the checkout page during the order process. • Coupon codes cannot be combined, and only one code can be applied per order. • Promotional Experience Days are excluded from offers unless otherwise stated. • Price-reduced items (displaying a 'Was' and 'Now' price) are also excluded from voucher offers. • In the event of a product return, the refund will be based on the value of the original purchase, i.e., with the applied discount, not at the item's Recommended Retail Price (RRP). • In the event of a product exchange (e.g., for a different size), any currency or potential price difference will be based on the value of the item(s) at the time of the transaction, i.e., with the discount applied. However, please note that discounts will not be eligible for the new size/replacement order. • Discount codes and vouchers do not apply to shipping fees. • Any price difference or remaining amount of the discount and voucher code used in the purchase is non-refundable. • KICKS CREW reserves the right to vary or discontinue the Discount Voucher code at any time without notice.

We may request customer information when abnormal activity is detected in relation to their payment details, which could indicate potential fraud/scams or misuse of personal information.This process is implemented to safeguard both the credit card owner and sellers from fraudulent activities. All collected information will be used strictly for identification purposes. If customers decline to provide the necessary information, we reserve the right to cancel the order. KICKS CREW retains the right to cancel any order without prior notification to the customer if suspicious activity is identified with the payment information.

If you dispute any transaction made on the KICKS CREW website or app, your order may be placed on hold until the dispute is resolved. You agree not to attempt to evade or circumvent any refund prohibitions regarding products purchased from KICKS CREW. Except as provided under our Return policy, you agree not to dispute or seek a chargeback from the payment provider used for your purchase. If you initiate a chargeback, your order may be canceled, and KICKS CREW reserves the right, at our sole discretion, to refuse future purchases from any account associated with the chargeback.

Order processing times may vary depending on size selection, seller fulfillment, product availability, order volume, and quality control. External factors beyond our control may also affect processing times. Tracking numbers are usually provided within 7-10 business days of order placement. In some cases, KICKS CREW may take up to 30 days to receive, review, and ship an item due to weather-related delays, courier limitations, or other unforeseen circumstances. Please note that order processing time and order delivery time are separate stages. Order Processing Time refers to the time it takes for us to prepare your item(s) for shipment, including order verification, quality checks, and packaging. This timeframe does not include Order Delivery Time, which begins once the item(s) have been dispatched from our facility to the final delivery address. Estimated delivery times are based on the carrier's schedule and are in addition to the processing time. Delivery times may vary due to factors beyond our control, including customs clearance, shipping delays, or other logistical issues.

Shipping addresses cannot be modified after the order has been placed or dispatched. Please ensure all shipping information, including name, address, and phone number, is accurate. Delivery failures due to incorrect shipping details provided by the customer are the customer’s responsibility, and KICKS CREW shall not be held liable for any resulting issues or additional costs. For further assistance, please contact the local courier directly. Once the package is handed over to the courier, the order is considered complete, and any updates depend on the courier. KICKS CREW will not be responsible for package loss or damage caused by courier mishandling. In case of loss or damage, we will assist in filing a claim with the courier, but the compensation is subject to the courier’s determination. Customers are responsible for complying with all applicable laws and regulations of the country for which the product(s) are destined. We will not be liable for any breach of any such laws by you. Shipping is non-refundable for all forms of delivery failure. If your order cannot be delivered, it may be discarded by the local customs or returned to us. Surcharges will be applied. If a shipment cannot be delivered and is returned to us, a refund will be issued according to our Return Policy, with deductions for all applicable return surcharges, taxes, and duties incurred. In certain cases, no refund will be available if these charges exceed the order's total value or if the shipment is discarded.

Cancellation requests are not guaranteed and depend on the status of your order. Additionally, a cancellation fee of 25% of the product price will apply to all approved cancellations. To request a cancellation, please visit our CONTACT US page.

Return requests must be made within 7 days of delivery, with items in unworn condition, original packaging, and KICKS CREW tags attached. Products must be returned in their original boxes and placed in protective packaging for return shipping. Do not attach or mark anything to the shoebox or clothing packaging. We strongly recommend that all customers record the entire unboxing process to be a reference point for any potential issues with the received product. Kindly document the entire unboxing process, commencing from the initial stages before unsealing the outer packaging. If your return request is approved, we kindly ask that you ship the item out within 7 days of the approval date to expedite the return process. Once you have agreed to return the product following our return policy, no further amendments will be accepted. Upon a successful return of the item(s), the buyer will be entitled to a partial refund. The initial shipping fee is non-refundable, and a restocking fee of 15% of the total amount will be deducted from the refund. The buyer is responsible for all return shipping fees, and the return address will be provided upon approval. Please contact us before returning any product, as returns without prior confirmation will be considered invalid.

We offer a one-time size exchange if the item is unworn, with original packaging and KICKS CREW tags attached. Exchange requests must be made within 7 days of delivery and are subject to availability. Customers are responsible for all shipping costs, including return and reshipment fees, price differences, and applicable taxes. The initial shipping fee is non-refundable. The return address will be provided after the exchange is confirmed. We strongly recommend that all customers record the entire unboxing process to be a reference point for any potential issues with the received product. Kindly document the entire unboxing process, commencing from the initial stages before unsealing the outer packaging. Please contact us before returning any product, as returns without prior confirmation will be considered invalid.

We are unable to process returns or exchanges under the following conditions: • Products not meeting the criteria for “7-day Returns/Exchange.” • Products that have been improperly used, including, but not limited to: contact with extremely damp objects, chemicals, gasoline, paint, detergent, solvent, or cooking oil, or exposure to overheating. • Products with loose threads or cracks resulting from external scratches by hard objects or internal wear and tear. • Products with color fading due to display. • Products with an unclean appearance. • The shoebox or clothing packaging has been damaged or is not in its original condition. • Non-KICKS CREW products or products without the KICKS CREW Quality Control tag attached. • Products on sale or included in campaign activities, defective items, or items with quality issues. We strongly recommend that all customers record the entire unboxing process to be a reference point for any potential issues with the received product. Kindly document the entire unboxing process, commencing from the initial stages before unsealing the outer packaging. Additionally, should any signs of damage on the outer packaging be evident upon delivery, please do not hesitate to contact us for assistance.

If you receive an item that is defective, damaged, or does not match the description on our website, please contact us as soon as possible. To assist with the process, we kindly ask that you provide an unboxing video documenting the issue.

For shipments to Australia and the United States, Sales Tax is included in the final price. However, customers remain responsible for any applicable import duties and customs fees. The taxes collected will be remitted to the appropriate taxing authorities. In jurisdictions where we do not collect taxes, buyers may be responsible for remitting taxes directly to the relevant authorities, as required by local laws. Sales Tax is applied based on the buyer’s shipping address, not the billing address. Tax rates may vary by location, and some jurisdictions may include shipping fees in the calculation of Sales Tax, while others may not. It is important to note that import duties and customs fees may vary depending on the destination country's regulations. Customers are advised to familiarize themselves with their country's import regulations to understand any potential duties, taxes, or customs fees they may incur upon receipt of their order. For orders destined for Australia and the United States, please consult our Shipping Info page for additional sales tax details and information on import duties and customs fees.

We ship to most countries on a DDU (Delivery Duty Unpaid) basis. This means that the prices displayed on our site are exclusive of all taxes, duties, and customs fees. Customers are responsible for paying any import duties and customs fees upon delivery. Your order may be subject to import duties and customs fees upon delivery to the specified destination. You will be responsible for payment of any such import duties and customs fees. These charges are determined by local customs authorities, and we cannot predict their amount. Please contact your local customs office for further information before placing your order. Please ensure compliance with all applicable laws and regulations in the destination country. We are not liable for any breaches. Additionally, note that sales tax, import duties, and customs fees are non-refundable.

You may be required to create an account to access certain features of the KICKS CREW website and services. Account creation requires a valid email address and password, or you can use social media login tools provided on the site. To purchase products, you must have a valid payment method, such as a credit card or other approved payment methods, on file with our third-party payment processors. By registering, you agree to provide accurate information and must not register using a false name or unauthorized payment method. You are responsible for maintaining your account's confidentiality and password and restricting access to your account. You agree to accept responsibility for all activities conducted under your account or password. If you become aware of any unauthorized use of your account, password, or other security breach, please contact us immediately. You may be held liable for losses incurred by KICKS CREW or others due to unauthorized account use. You are not permitted to use another person’s account without their explicit permission. Additionally, accounts are non-transferable and cannot be assigned to others.

Please be advised that all account deactivations are irreversible and permanent. Once your account has been successfully deleted, you can no longer access any associated information, products, or services. It is important to note that account deactivation is not permitted if you have pending orders or previous purchases with us. By deactivating your account, you agree to indemnify and hold harmless KICKS CREW from any claims, losses, liabilities, damages, costs, and expenses arising from or related to the deactivation of your account. For further assistance or inquiries regarding account deletion, please do not hesitate to contact our customer support team.

• All gift card codes apply to the total payment of the order, including shipping fees. • If the payment amount is lower than the gift card value, the remaining balance can be used for future purchases. • Invalid or unidentifiable gift card codes will not be redeemed. • The value of gift cards is non-convertible into cash. • The value of the gift card does not expire, and no fees apply. • Neither KICKS CREW nor the gift card issuer is responsible for any lost or stolen gift cards or unauthorized use. Please keep the gift card secure and do not share it with anyone, as it can be redeemed by anyone who finds it. • The gift card may only be used to make purchases up to the available balance. Additional payment will be required if the product price exceeds the gift card's value. Some items may not be available for purchase. You agree that we are not responsible if you do not have sufficient funds on your gift card to complete a transaction. • If an order paid with a gift card is eligible for a refund, any refund amount will first be applied to the original gift card up to the amount used. Any remaining balance, if applicable, will then be refunded to the original payment method used for the transaction (such as a credit card or other form of payment). Please note that gift card refunds will be processed according to our standard refund timeline and are subject to any restocking fees or applicable deductions as outlined in our Return Policy. • Please note that gift cards are not for resale. • Gift cards are intended for personal use only and may not be used for commercial purposes. • Gift cards cannot be used to purchase additional gift cards. • The use of gift cards is subject to our standard terms and conditions, including our privacy policy. • We reserve the right to correct the gift card balance in the event of a clerical, billing, or accounting error. You also agree that we may deactivate, cancel, or suspend any gift card and freeze associated funds if we suspect fraud, unlawful activity, or improper gift card use. You agree not to use a revoked gift card. • Any disputes regarding gift card usage will be resolved at the discretion of KICKS CREW. • KICKS CREW reserves the right to modify or discontinue the gift card program at any time without prior notice.

Certain banks and payment gateways may impose additional charges for currency conversion rates or foreign purchase fees when processing transactions. KICKS CREW is not responsible for any such fees incurred. These charges are determined solely by your bank or payment provider, and KICKS CREW has no control over them. If you have any inquiries or concerns regarding these additional charges, please contact your respective bank or payment solution company directly for further information.

Any liability we may have for losses incurred by you arising from any order shall not exceed the purchase price of the relevant product(s) and is strictly limited to reasonably foreseeable losses. Losses are foreseeable where they could be reasonably contemplated by both parties at the time we accept your order. We shall not be liable or responsible for any failure to perform or delay in the performance of any order caused by events beyond our reasonable control.

KICKS CREW reserves the right, in its sole discretion, to terminate your use of the Site and any rights provided to you under these terms at any time, without prior notice, and to deny you access to the Site for any reason or no reason at all, at its sole discretion. Upon termination, you are required to promptly destroy all materials downloaded or otherwise obtained from this Site and any copies of such materials in your possession. Furthermore, termination of your access to the Site does not relieve you of any obligations arising under these terms prior to termination, including but not limited to any outstanding payment obligations or restrictions on the use of intellectual property. You agree that KICKS CREW shall not be liable to you or any third party for any termination of your access to the Site.

The terms & conditions and payments of KICKS CREW LLC are governed by the laws of the USA. Company Address: 1013 Centre Road, Suite 403-A, Wilmington, Delaware 19805, United States