Terms and Conditions

Changes to Terms and Policies:


KICKS CREW, may in our discretion change these Terms (including the FAQs or any policy) at any time, but if we do, we will place a notice on our Site. We may also send you an email and/or notify you by some other means. Changes take effect on the date set out in the Terms. You should view these Terms often to stay informed of any changes that may affect you. YOUR CONTINUED USE OF THE SITE AND/OR SERVICES AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY OF THE CHANGES, YOU MUST CANCEL YOUR ACCOUNT AND NOT USE ANY PORTION OF THE SERVICES. The version of these Terms posted on our Sites on each respective date you visit the Sites will be the Terms applicable to your access and use of the Services on that date. Our electronically or otherwise properly stored copies of these Terms and the Privacy Policy shall be deemed to be the true, complete, valid, and authentic copies of the version of the Terms and the Privacy Policy that were in force on each respective date you visited the Sites. We reserve the right to terminate these Terms, or to refuse, restrict, or discontinue access to or use of the Services (or any portions, components, or features thereof) to you or any other person or entity, if you are in breach of the Terms or for any reason or for no reason whatsoever, at any time, without notice or liability.

 

Payment Methods:

KICKS CREW accepts Visa, Mastercard, AMEX, Discover, JCB and Diners Club credit cards via Checkout.com payment gateway. We also accept PayPal Express Checkout.

All the prices are listed in US Dollars

 

How to use Klarna:

Pay online or in the app Review your latest purchases and make payments in the Klarna app or online.

  • Download the Klarna app: https://www.klarna.com/app
  • Log in online: https://app.klarna.com/login
  • Chat with customer service: https://www.klarna.com/us/customer-service/

Safe and secure

With Klarna, you are always covered through Klarna’s Buyer Protection policy. Modern safeguards protect your information to prevent unauthorised purchases.

Frequently asked questions

About Klarna

Klarna have a focus on creating the best shopping experience in the world, believing payments are so much more than just a way to send money. That’s why Klarna payment methods give you more time, control and joy so you can focus on the things you love.

  • More than 90 million shoppers are using Klarna  
  • 200,000 retailers are working with us worldwide   
  • One of Europe’s largest banks who have been powering online checkouts for over 15 years  

Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time.

 

Pricing:

KICKS CREW is a platform, which means change in prices are subject to change to seller pricing. The price applicable to your order will be the price current at the time of checkout.

We currently do not have a Best Price Guarantee or Price Matching policy.

 

Orders:

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved. To complete the purchase online, you must provide your real name, phone number, e-mail address and other requested information as indicated.

We reserve the right to cancel your orders by the following:

  • The product is not available / in stock

  • Your billing information is not correct or not verifiable
  • Your order is flagged up by our security systems as an unusual order or an order susceptible to fraud

  • Your payment is not received within 7 days after acceptance of your order

  • There was an error in the price displayed on the Platform

  • We could not deliver to the address provided by you

  • Due to an Event Outside Our Control (see below)
    in the event of misspelling, pricing or other errors or mistakes in the Platform information.

Order details cannot be amended after it was placed, however customers may cancel order by contacting us before the order was shipped. Our consumer service agents will request a cancellation of your order at our warehouse.

Please note that the cancellation request is not 100% guaranteed. 

If successful, they will send you an email and the cancellation fee will applied. If cancellation is not possible, the product will be delivered to you and may be returned in accordance with the procedure set out below. 

 

Order Quantity and Processing time:

The maximum order quantity is 1 unit per order as items may coming from different suppliers.

Order processing times may vary due to different size selection. Please note the processing time of each order is within 1 - 2 weeks as the product will first need to be shipped from our retailer partners to our quality control centers for final inspection before being dispatched.    

Order Cancellations:

Depending on the status of the order, it may be possible to cancel the order. Please note that there will be a cancellation charge (15% of the total payment) incurred.

Please note that cancellation request is not 100% guaranteed.

For any cancellation request, please message us via Contact us

 

Returns

Returns will only be accepted within 7 days of the delivery date granted that the item(s) is in its original state and with the KICKS CREW tags attached.

The buyer will be entitled to a partial refund once the item(s) are returned successfully. The initial delivery fee is non-refundable, and a restocking fee (15% of the total transaction payment) will be deducted from the transaction amount. 

The buyer is responsible for all shipping fees and the return address will be provided after the exchange is confirmed by the KICKS CREW Customer Service team.

Please contact our customer service team before returning any product.

*Return of products will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed. *

 

Size Exchanges

Size exchange is available under the condition that the item(s) is unused and still has the KICKS CREW Quality Control tags attached. Each order is eligible for exchange once. 

Request for size exchange can only be made within 7 days of the delivery date and subject to availability.

The reason for the exchange and the desired size should be stated when contacting our customer service team.

The buyer is responsible for all shipping fees (return & reship) plus the relative charges such as price difference between sizes and sales tax if applicable and the return address will be provided after the exchange is confirmed by the KICKS CREW customer service team.

Please contact our customer service team before returning any product.

*Return of products will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.*

 

Reasons for Unacceptable Returns/Exchange

Under the following circumstances, we will not be able to process your returns/exchange:

  • Products not meeting the criteria for “7-day Returns/Exchange ”.

  • Products that have been improperly used, including without limitation, having touched extremely damp objects, chemicals, gasoline, paint, detergent, solvent, or cooking oil, or having been overheated.

  • Products with loose threads or cracks due to external scratches by hard objects, or internal wear and tear.

  • Damaged products due to use for longer than service life.

  • Damaged products due to improper wash.

  • Products with color fading due to display.

  • Products with unclean appearance.

  • Non KICKS CREW products (Product without KICKS CREW Quality Control tag attached on the products).

If any signs of damage to the outer packaging, or to any products (including any accessories or parts) are present at the time of receipt, please reach out to us for assistance. 

 

Customs Tariff

We ship to most destinations on a DDU (Delivery Duty Unpaid) basis. This means that the prices displayed on site are exclusive of all taxes and duties and customers will be responsible for those charges.

Except for shipping to Australia and the United States, sales tax is included in the final price but customers are still responsible for the duties if applicable.

For Australia and United States orders, please refer to our Shipping Info page for more sales tax information.

KICKS CREW has no control over these charges as customs policies and import duties vary from country to country.

If the fees are applicable, they are not included in the transaction made and the person receiving the parcel will be billed directly by the courier in the designated country.

Please note that Sales tax and Customs Duties are non-refundable.

The buyer is encouraged to contact the local customs office for current charges prior to the purchase.

We are working to improve this service as soon as possible!

 

Delivery

Shipping addresses cannot be changed after the order has been placed or dispatched.

Deliveries are made by third-party carriers contracted by us. Please note that specific carriers may require a signature upon delivery.

After the package has passed over to the logistic party, the order will be considered a completed transaction. KICKS CREW will not be responsible for package loss and package damage due to the courier’s mishandling. KICKS CREW will assist customers in filing a claim with the courier but the compensation will be subjected to the courier’s determination.

Please also note that you are responsible for complying with all applicable laws and regulations of the country for which the Product(s) are destined. We will not be liable for any breach by you of any such laws.

Delivery Failure

Shipping is non-refundable for all forms of delivery failure. If your order cannot be delivered, it may be discarded by the local customs or returned back to us.  Surcharges will be applied and in case the shipment is returned back to KICKS CREW, we'll issue a refund accordingly to our return policy and minus all the return surcharges, tax, and duties incurred.

Risk and Fraud Control

KICKS CREW may ask for customer information when their payment info is involved with abnormal activities which may be related to scams or misuse of personal information. Please understand it is a process to protect the credit card owner and both sellers from frauds and scams. All of the information will only be used for identification purposes. If customers refuse to provide the required information, we are always open to ordering cancellation. KICKS CREW also has the right to cancel any order without noticing the customer if we found the payment info is involved with abnormal activities.

 

Product information

While we have taken reasonable steps to depict Products as accurately as possible through the photographs and other images featured on the Site, the detailing (such as color, pattern, and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it. Any information on the Site regarding the sizing of Products is included as a guide only. If you are in any doubt as to the size of any Product you require, we recommend that you contact us prior to placing an order (see Contacting us).

 

Our liability

Except for any liability that, by law, may not be limited or excluded in no event shall we be liable to you for any losses and any liability we do have for losses you suffer arising from any order shall not exceed the purchase price of the relevant Product(s) and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under any order that is caused by events outside our reasonable control.

 

Termination

KICKS CREW reserves the right, in its sole discretion, to terminate your use of the Site and any rights provided to you under these terms at any time, without notice, and accordingly deny you access to the Site for any or no reason in its sole discretion. Upon termination, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials.

  

GOVERNING LAW

The terms & conditions and payments of KICKS-CREW GROUP COMPANY LIMITED are governed by the laws of Hong Kong.

Company Address: Flat D, 13/F, Southeast Industrial Building, 611-619 Castle Peak Road, Tsuen Wan, NT

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