Terms & Conditions


Payment Methods:

Kicks-Crew.com accepts PayPal (Credit Card, Bank), Apple Pay and Google Pay via Braintree Gateway.

Please check here (https://www.kickscrew.com/shipping-info) accordingly.

All the prices are listed in US currency. Currency setting can be changed to HKD, JPY or KRW.

 


Order Cancellations:

Orders cannot be canceled once it has been dispatched.

A cancellation fee - 15% of the total payment (shipping included) will be charged for all cancellations.

Please message us on our website or send us an email at [email protected] for cancellation requests.

 


Returns

Returns will only be accepted within 7 days of the delivery date granted that the item(s) is in its original state and with the Kicks-Crew tags attached.

The buyer will be entitled to a refund (85% of the product price) once the item(s) is returned successfully. The initial delivery fee and restocking fee (15% of the product price) will be deducted from the transaction amount.

The buyer is responsible for all shipping fees and the return address will be provided after the exchange is confirmed by Kicks-Crew team.

Please contact our customer service team before returning any product.

*Return of products will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.*

 


Size Exchanges

Size exchange is available under the condition that the item(s) is unused and still has the Kicks-Crew tags attached.

Request for size exchange can only be made within 7 days of the delivery date and subject to availability.

The reason of exchange and the desired size should be stated when contacting our customer service team.

The buyer is responsible for all shipping fees (return & reship) and the return address will be provided after the exchange is confirmed by Kicks-Crew team.

Please contact our customer service team before returning any product.

*Return of products will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.*




Additional Information

1) Pre-order item purchased with/ without in-stock item(s)

Timelines for pre-order vary depending on product. The official release date of pre-order items may vary. Further information can be provided on request.

If an in-stock item is purchased together, the buyer’s order will be shipped when all items become available.

2) In-stock item(s)

Processing time frames differ for each item and orders will be shipped as soon as possible.

Free Shipping Item(s) will be delivered by Air Mail. In case that Air Mail is not available in the designated country, it will be delivered by other service provider.

**Products and prices are subject to availability. In the event that the product is unavailable, the buyer will be informed, and a full refund of the item will be offered.




Customs Tariff

Customs taxes, import duties or other customs-related fees might be involved and the charges are determined by the Customs office of the country of delivery. Any charges on a parcel must be paid by the person receiving the parcel and these charges cannot be refunded.

If the fees are applicable, they are not included in the transaction made and the person receiving the parcel will be billed directly by the courier in the designated country.

Kicks-Crew has no control over these charges as customs policies and import duties vary from country to country.

The buyer is encouraged to contact the local customs office for current charges prior to the purchase.